Susan Heidenrich
Texas-Based Disney Vacation Specialist and Expert Vacation Planner
14 years with Travel With The Magic | 2,500+ vacations planned | 40+ Walt Disney World trips taken | 10 Disney cruises completed
Susan is one of Travel With The Magic’s most experienced, high-volume travel planners. She combines extensive firsthand knowledge of Disney with 14 years of professional planning experience to create personalized vacations for families, couples, multigenerational groups, and milestone celebrations.
Susan’s Experience at a Glance
- 14 years with Travel With The Magic
- More than 2,500 vacations planned
- 40+ personal Walt Disney World trips
- 10+ Disneyland visits
- 10 completed Disney cruises, with 2 more currently booked
- 2025 Top Producer with more than $1 million in traveled sales
- Hundreds of client comments and reviews
Email: SusanH@travelwiththemagic.com
Find Susan on Facebook
Fairy Godmother Planning Services Included
Book your vacation with Susan and receive personalized planning guidance, detailed resources, recommendations, reminders, and itinerary support at no additional cost.
Meet Susan
Hi! My name is Susan Heidenrich, and I live in San Antonio, Texas, with my very own Prince Charming. We have two daughters, and Disney has been part of our family story for generations.
My love of Disney began during my first visit to Walt Disney World and Disney’s Polynesian Village Resort in January 1974. I was six years old, and Walt Disney World was just over two years old when we first met. Even at that young age, there was something about it that made a lasting impression on me.
My husband and I visited Walt Disney World before we had children, and then we returned with our daughters almost every year as they were growing up. I have experienced Disney vacations through nearly every stage of life, from childhood trips and couples getaways to family vacations with young children, teenagers, and adults.
After more than 40 trips to Walt Disney World, my love for Disney is still going strong. There are always new experiences, restaurants, resorts, and planning strategies to discover. I have stayed at virtually every level of Disney accommodation, including Value, Moderate, Deluxe, Villa, and Club Level stays. I have also experienced many of the recreational activities Disney offers and dined at most of the restaurants throughout Walt Disney World.
I have visited Disneyland close to a dozen times and completed 10 Disney cruises, with two more currently booked. I love all Disney destinations and can help you determine which experience is the right fit for your family, vacation style, budget, and priorities.
More Than a Quote or Reservation
During my 14 years with Travel With The Magic, I have planned more than 2,500 vacations. That high volume of experience has allowed me to work with first-time visitors, seasoned Disney travelers, couples, families, multigenerational groups, and guests celebrating major milestones.
I understand that every traveler is different. The resort that is perfect for one family may be completely wrong for another. My job is not simply to provide a list of available options or book a package. It is to help you make informed decisions and plan a vacation that fits how you want to travel.
I work with a wide range of budgets, and my planning services are complimentary when you book your vacation through me.
I can assist with:
- Choosing the right destination, resort, and room category
- Theme park tickets and itinerary planning
- Dining reservations and character meals
- Lightning Lane guidance
- Behind-the-scenes tours and special experiences
- Airport transfers and transportation
- Disney Cruise Line vacations
- Disneyland vacations
- Multigenerational and family logistics
- Special celebrations and milestone trips
- Monitoring reservations for eligible promotions and discounts
I stay current on the continually changing Walt Disney World planning process so my clients do not have to sort through conflicting information or wonder whether they are missing something important.
Your Vacation Fairy Godmother
My clients know me as their vacation Fairy Godmother because I do much more than make reservations.
For Walt Disney World and Disneyland, during the planning process, my wand and I will keep you on track:
• Setting up and linking My Disney Experience accounts and reservations
• Keeping you on track with important planning dates and reminders
• Personalized dining and Enchanting Extras recommendations and reservation assistance
• Information and guidance on airport transportation options
• Customized Lightning Lane planning strategies
• Monitoring for eligible discounts and applying savings whenever possible
• Keeping you informed of Disney updates and changes that may impact your vacation
• Answering your questions and providing expert guidance every step of the way
Then, shortly before your trip, you’ll receive your digital personalized Fairy Godmother Files filled with:
A detailed overview of the theme parks
Extensive resort hotel information
Tried and true tips and tricks
How to use Disney transportation
Navigating the parks with touring plans that are intentional and crafted from years of experience
Where to find the best snacks
How to make the most of the Disney dining plans
In park, Lightning Lane strategies
Things to do beyond the theme parks
Special event information
Theme park and resort hotel maps
….and so much more to help you feel confident, prepared, and ready for the magic!
My cruise clients receive help choosing the perfect cabin location on the perfect ship sailing to the perfect destinations, detailed ship information, navigating all of the fun onboard, dining information, important date reminders, instructions on how to use the Disney Cruise Line app, and things to know about this very unique cruise experience.
My Fairy Godmother vacation planning is complimentary, but you can not put a price on my experience.
Start Planning With Susan
Ready to begin planning your next vacation?
I don’t even know what number trip we are on with Susan…I’m guessing somewhere around 10! We’ve used her for both our Disney World and Disneyland vacations. We are so thankful for everything she does! Getting us pricing with our military discount (and this trip we were upgraded to a Park View Room!), planning our days for us and just answering all of our questions quickly and efficiently! We couldn’t do our trips without her, and we never plan on it.
First MAJOR family vacation with a 13 yr and twin 10 yr olds and mom and dad were VERY anxious and overwhelmed. Susan calmed all our fears and reassured us that everything would be ok. Not only was everything ok, we actually enjoyed the planning process. Susan took us step by step, making sure not to share too much information at once. Everything went so smoothly that we will be ready to book with Susan again when we are ready for Universal! Fairy Godmother definitely delivered and made our trip extra magical!
Where do I start?? We loved our 2026 Disney trip! Susan helped us for the third year in a row plan the perfect trip. She has always been so thorough, and patient. I simply cannot recommend her enough!! She made our trip hassle and stress-free and we are truly grateful for all of her help!
Our trip to WDW would not have been as magical as it was without the guidance of Susan. She provided her honest feedback without ever being too pushy. We appreciated all of the information she provided that helped us make important decisions around accommodations, food, and lightning lanes. Her reminder emails were also extremely helpful to stay on top of important deadlines. Her files that summarized all the important information before departure were also very helpful.
We had the absolute best experience working with Susan to plan our family’s very first Disney Cruise—and our first cruise ever! As a family, we were stepping into something completely new, and Susan made the entire process feel easy, exciting, and stress-free.
She went above and beyond by sending helpful information, links, and pictures that truly prepared us for what to expect. Even in a world where you can find so much on TikTok or online, Susan shared tips and details we never would have found on our own. That made a huge difference for our family.
We especially appreciated her reminders and how quickly she responded to any questions we had. It always felt like she was right there with us every step of the way.
One of our favorite touches was her use of fun Disney-themed wording—like saying “Minnie” instead of “many.” It was such a small detail, but it made the experience feel extra magical and personal.
If you’re thinking about booking a Disney trip, I cannot recommend Susan enough. She truly helped make our first cruise unforgettable!
— The Hartsfield Family
Planning a family trip to Disney world thos summer. 1st time ever to be there and you were highly recommend by my friend Christina C to make this happen 🙏
Hi Juanita – Please email me at SusanH@TravelWithTheMagic.com and we’ll make it happen!
Planning a Disney (or Universal) trip without Susan is unthinkable for us. We just got back from our latest trip, this time splitting it between Disney and Universal, and had a fantastic time! It doesn’t matter where you go, Susan’s magic works everywhere. We got everything we wanted, hotels, restaurants, and park experiences, thanks to our Fairy Godmother. Thank you, Susan! We couldn’t do it without you!
We had the most amazing time on our first trip to Disney World! I cannot imagine having done it without Susan’s help. She walked us through from beginning to end- from letting us know when things needed to be done, to making reservations for us, and answering all my questions along the way. She is so incredibly knowledgeable about all things Disney, and it was such a blessing to have her expertise every step of the way. I will never plan a Disney trip without her help!
We absolutely loved our first ever Disney cruise! Susan planned it and was so patient and helpful throughout the entire process from picking the itinerary to the ship and more. It felt like a lot of information to take in on our first cruise, and she answered all of my questions and went above and beyond to make sure we were more than ready. She has planned trips to Disney World for us, and we are always so pleased and happy. Thank you, Susan, for making our dreams come true!!
We are so thankful for Susan’s expertise in planning our Disneyworld vacations! Without her, we would have missed out on free dining this trip and who doesn’t love some free food?! Navigating the ever changing world of lightening lanes was a breeze with her instructions and tips. Our favorite moments of our past week came from sweet cast members gifting us additional lightening lanes that allowed us to ride Slinky Dog Dash and Seven Dwarves Mine Train a couple times! Definitely felt the Disney Magic!