///Susan Heidenrich
Susan Heidenrich2019-05-02T09:31:55-04:00

Phone: 1-800-670-4312 ext.131
Email: SusanH@travelwiththemagic.com
Find Me On Facebook!

Susan with Minnie Mouse

Hi!  My name is Susan Heidenrich and I live in San Antonio, Texas with my very own Prince Charming and we have two princesses.  My love affair with The Mouse began during my first visit to Walt Disney World and the Polynesian “Village” Resort in January of 1974.  I was 6 and Walt Disney World was a little over 2 years old when we first met. Even at that young age there was just something magical about it that made such an impression on me.  My husband and I vacationed at Walt Disney World before we had children and then we took our girls almost every year as they were growing up.  So, I’ve experienced Disney at all stages and phases of life.  With twenty-five plus trips to Walt Disney World under my wand the love affair is still going strong.  It’s a place I never get tired of visiting because there are always new things to experience.  I’ve stayed at virtually every level of accommodations including villas and club level.  We’ve managed to eat at the majority of restaurants (what a task!) and experience many of the recreational activities that Disney has to offer.  I stay up to date on the constantly changing Walt Disney World landscape and have acquired many tips and tricks over the years! 

I’ve also visited Disneyland close to a dozen times and taken several Disney cruises – I love all Disney Destinations and can help you choose the perfect one for your family’s vacation style. 

I work with all budgets and all of my services are free to you!  I can help you find the best possible resort to fit your family’s travel style, make dining and FastPass suggestions and reservations, book behind the scenes tours, itinerary planning, airport transfers and more. I will also constantly monitor your reservation for any discounts released by Disney that can be applied to your reservation.  I am your personal fairy godmother! 

When people come to me to help plan their vacation they are so surprised at how overwhelming planning a trip to a Disney property or Disney cruise can be.  As a graduate of the Disney College of Knowledge I’m here to ensure the details and decisions don’t take the fun out of planning a magical vacation.  A trip to a Disney Destination is so much more than a vacation ~ it’s an experience.  I know that together we can plan the perfect Disney Destination experience for you and your family! 

Follow my facebook page to stay up to date on Disney specials, news, tips and tricks.  Email me today at SusanH@travelwiththemagic.com 


  1. Kendra August 5, 2013 at 4:07 pm - Reply

    Amazing!! – that about sums up our experience with booking our Disney Vacation with Susan. We began several months ago planning a Magical 5th Birthday Trip for our Daughter and we immediately knew that Susan would be the perfect Disney Planner. She has been Very Patient with all of the questions, changes and most of all getting us the best bang for our buck. We anticipate our trip in November and know it will be the Best Birthday for our Lil Princess. I know that we will never be able to thank you enough after seeing the Smiles on her face the entire time we are there. Thanks again for EVERYTHING and we will definitely use your services again, as I am told we will be going back – nobody goes to Disney once!! 🙂

  2. Terence Winn August 5, 2013 at 4:25 pm - Reply

    Susan, thanks for all the help making our trip to Orlando Disney a wonderful experience. We first visited 20 years ago and went back for our 20th anniversary, with our four kids. The options Susan offered were right on the mark and the hotel recommendation was perfect. Staying on the property was the key. Access to all the parks, transportation, meal services and the great staff made this one of the best vacations ever!
    Thanks Susan!


  3. Tamara August 5, 2013 at 4:51 pm - Reply

    Susan, much thanks for helping us make a dream come true for our family. My children really enjoyed theirselves as well as my husband(who really does not like crowds). Your hand-holding us through the process from beginning to end made this vacation one we will not forget. Your helpful hints really came in handy at parks many times. We recommend Susan to anyone to help plan their vacation.

  4. Deann August 5, 2013 at 5:15 pm - Reply

    Susan helped make our Disney experience truly “Magical”. I was such a Nervous Nelly since this would be the first “big” trip we took as a family. Susan answered all of my questions and helped ease my nerves. She seemed to be expecting my email too because she always was so quick to respond. Even during our trip, she was always just a phone call away. Thanks, Susan!!! Can’t wait to book our next Disney trip with you!

  5. Rosemarie August 5, 2013 at 6:34 pm - Reply

    We are in the process of planning our third trip with Susan. She is hands down the BEST person to work with. She is a wealth of knowledge on all things Disney!!! I have asked her a million questions and she always has great and insightful answers. I could have never planned our Disney vacations to the level that Susan has. She has helped us make sure that our trips are perfect for our family at our price. I love working with her and encourage all of my friends and family to do the same. She is on top of everything and always responds promptly. Excellent Excellent service!!!! Thank you Susan for making my little prince and princesses dreams come true!!

  6. Brian August 9, 2013 at 3:52 pm - Reply

    Thank you so much!! Susan was very helpful in all aspects of planning a magical getaway for our 5 year old and of course us! The amazement in his eyes every time we encountered another adventure was priceless. His only let down was when he wasn’t tall enough to ride the BIG ROLLER COASTERS. The meal plan is a must, actually hard to eat that much when you are constantly on the go. Susan’s recommendations on lodging and dining were spot on, thank you so much for all your help, we will certainly call again when we are ready to go again. Go Frogs!!

  7. Amber August 15, 2013 at 3:36 am - Reply

    Thank you Susan for helping us plan our first trip to Disney World! It truly was magical for our entire family! Having never been to Disney before, my husband and I wanted an expert to guide us through the planning process…you were exactly what we needed. From our accommodations, to the Princess Dining, and a trip to the Bibbidi Bobbidi Boutique, so many special memories were made …and I did not feel one bit of stress the entire time:) Everything you did made it easy for me to relax and enjoy Disney right along with my kids. It was hard to leave that last night at Disney…I was starting to feel a little sad. The whole week was so magical for us all and I just didn’t want it to end. It didn’t take long before we started talking about when we could plan our next trip to Disney. And of course, we will be getting Susan to help us book that next trip!

  8. Tracey August 20, 2013 at 4:08 pm - Reply

    Thank you, Susan, for planning such a wonderful trip for my family and I!!! We had an amazing time and we have so many new memories, memories that you cannot put a price on! I was referred to Susan by a friend and was instantly taken care of; Susan truly goes above and beyond. I have been going to Walt Disney World since I was about 5 years old, I have been about 10 times or so…It’s never easy planning a trip, it obviously takes lots of time, research, etc. I work full time and have a very stressful job, always on the phone and on my computer. Susan literally took all of the stress away from planning a trip…she did everything! I alll did was give her the dates we were looking at and some of the hotels we were interested in, then Susan worked her magic. It is truly a pleasure to work with her; it so nice to work with someone who is actualyl passionate about what they do for a living, that’s hard to come by these days. I can’t recommend her enough. Susan truly is a fairy godmother!

  9. Mari August 27, 2013 at 3:21 pm - Reply

    Thank you, Susan for making our FIRST trip to Disney World wonderful. We had a great time and have so many new memories. I will definitely be calling you for our second trip. All the tips and ideas Susan recommeded were great. We couldn’t have had such a stress-free time without Susan. Susan has great customer service and is very knowledgeable. It was a pleasure asking you to plan our trip. Thanks, again!

  10. Jill Weaver August 31, 2013 at 2:35 pm - Reply

    A big heartfelt thank you, Susan, for making our first Disney trip less overwhelming and actually very smooth. We had a wonderful time and we were all kids again. Your tips were completely on point and really helped with managing our time in the parks and being able to participate in the most popular attractions. Susan was also completely accessible when I had a question when we were actually on our trip. She helped us set up a reservation for dinner we hadn’t made yet on a “free” day were we didn’t have anything planned. She was a definite benefit to the whole Disney experience. We will use her again when we plan our next trip!

  11. Autumn Dawn September 5, 2013 at 4:23 pm - Reply

    What a great trip to Disney!! Susan’s help made the trip as smooth as it could possibly have been, and she was so very patient with our family’s many changes as we planned the trip! We had a great time and will most definitely use Susan’s amazing services again when we return!

  12. John September 28, 2013 at 11:34 am - Reply

    My family and I just got back from our first visit to Disney with two boys (2&4). All her help, recommendations and tips made the trip easy, smooth and enjoyable for all of us. I couldn’t imagine how the trip would’ve turned out if we didn’t find her. Susan will be the first call we make our next trip to Disney.

  13. Megan October 8, 2013 at 1:34 pm - Reply

    I have nothing but great things to say about using Susan as a travel agent! The thing I enjoyed the most was her extremely quick response time to any question or concern I had. This wasn’t my first trip to Disney but WAS my first experience using a travel agent and I was so pleased. From the second we stepped off the plane, everything was taken care of and we didn’t experience even one small snag the entire trip. I’m looking forward to using Susan to plan our next trip!

  14. Lou November 5, 2013 at 1:01 pm - Reply

    11 of us booked through Susan. If you have been to Disney before booking can be overwhelming with so much to offer. That certainly was NOT the case with Susan. I will never again go to Disney without Susan’s help. Thank you for everything you have done to make us all have a wonderful vacation. You certainly have not heard the last of me.

  15. Stacey December 9, 2013 at 1:52 pm - Reply

    Susan was GREAT!!! Wouldn’t have been able to do it without her! So helpful with everything! Highly recommend using her!

  16. Mel December 11, 2013 at 9:37 am - Reply

    Susan was an AMAZING person to work with! She is so knowledgable about all the parks and made amazing recommendations for our group of 14. She was able to link many of our Fast Pass choices together and was very flexible when we made last minute changes. Wow the ease of the new magic bands!!! Thank you Susan for all of your help, fast email responses, and excellent help planning our trip. We appreciate you and will definitely use you again.

  17. Mike Aalbers December 11, 2013 at 10:05 am - Reply

    Susan was a great help in planning our vacation. We had 14 people from ages 7 months to 66 years of age, so you know she had her work cut out. She helped us with planning, changes, and more changes, so that when we got there we had no problems to deal with. We are sharing with others how she helped our family and made our vacation something special to each age group. She took an interest in our family, and could relate to the importance of family. We really appreciate her being apart of this trip and we would recommend others to use her services. Who knows, we may have to call her up for another trip to Disney!

  18. Marilyn Mowry February 11, 2014 at 10:37 am - Reply

    My husband & I have been to Disneyworld several times over the years. We always took many, many days to plan the trip out. Our son suggested Susan & what a delight it was to have her take care of planning our trip! She arranged everything so quickly that we had a hard time waiting for the actual day of the trip to come! We always felt she was there for us if we had any questions. When we go again, she will be the one we ask to help us. She knows Disneyworld! We could not have asked for a better experience using Susan as our awesome travel agent!

  19. Angelique March 5, 2014 at 9:03 am - Reply

    Susan planned my first family vacation to Disney World last summer. Susan’s expertise made this the most stress-free planning experience ever! She met all my expectations and so much more. She guided me through the whole planning process with such ease. She provided information regarding the parks, rides, shows, fast pass lanes, and meal plan that was so helpful. She arranged all of our character meals so that we could enjoy various meals at different locations. Her tips allowed my family to arrange our schedule to meet our needs. This truly was a wonderful vacation I will never forget. I look forward to Susan planning our next Disney World vacation in the near future.

  20. Dana Boyd March 10, 2014 at 4:33 pm - Reply

    Susan – Your guidance and advice was so incredibly helpful! Disney can be overwhelming to navigate and plan for. Thanks for your help!! What an amazing vacation!

  21. Parvonae March 23, 2014 at 1:17 pm - Reply

    Susan was a true professional throughout the entire Disney planning experience. Susan saved us money on our package and was able to recommend incredible restaurants and time saving tips. As a busy professional and mother, it was great to have someone I could trust would plan my trip in accordance with my high standards. I usually drive myself crazy with planning and Susan made the process seamless.

  22. Jennifer May 14, 2014 at 10:55 am - Reply

    Great experience. Although we had done disney a couple of times before, susan definitely made the planning even easier. Can only describe the vacation as a treat for everyone but mostly for mom.

  23. Megan May 28, 2014 at 12:24 pm - Reply

    I’m SO glad that we had Susan’s help in planning our first ever trip to Disney World with our 4 and 6 year old. She was extremely quick to respond to any questions I had along the way and helped ease my stress over planning. I felt confident we were getting the best hotel deals and knew all the “must see” experiences while at Disney. We had a perfect vacation!! Thank you Susan.

  24. Nadia June 17, 2014 at 6:31 pm - Reply

    In November I began researching Disney vacations. It would be my first visit and I had no idea where to start. I was referred to Susan and she was wonderful. Susan helped make all of our reservations from resort to dining to airport shuttle. Susan was very quick to respond even when I texted from Disney. I could not have planned our trip with out her. Thank you for everything!

  25. Erica August 7, 2014 at 1:41 pm - Reply

    Thank you Susan for making a magical trip for my family! We had a wonderful time! You knew exactly what would work for my very small children and your advice was SPOT ON PERFECT! When we go back, we will definitely be using your amazing services! Thank you so very much!

  26. Ronny Perez August 8, 2014 at 5:19 pm - Reply

    First time at Walt Disney World and we had a wonderful time and we appreciate all your help Susan. You made it very easy for us. We loved it.

  27. Michelle November 2, 2014 at 2:16 pm - Reply

    Working with Susan was a delight!!! We stumbled on her site, as we were planning a last minute trip to Disney. I was unaware of the need to get things started 6 months in advance. So, you can imagine my desperate need for some help!!! From our 1st email (Which she responded to at lighting speed) to the last, Susan was informative, extremely helpful and very patient working with a newbie! She was able to accommodate everything on our wish list and more! We will definitly go again and look forward to Susan making our arrangements and planning our schedule! The trip, her service and our total experience was top notch and one vacation we will never forget!

  28. Kathy Hutson November 2, 2014 at 11:34 pm - Reply

    Thank you so much for all your hard work. I wouldn’t have known where to start, let alone plan out the whole trip. You made it all run so smooth, and I didn’t have to worry about anything. The meal plans are definitely worth it! I also liked having the memory maker, all of these great pictures we get to keep. The checked luggage was a problem though. We checked into the hotel at 1:45 in the afternoon and didn’t receive our checked luggage until after 11:30 that night, without an apology. The only other problem we had was wash cloths. We had 4 people in our room, but they kept leaving 3 wash cloths for the first two nights, then the next night down to 2. It’s a shame with as much as we spent on the hotel we were having to beg or share wash cloths between 4 people. The parks were great though, perfect time of the year to go. Even with 6 and 1/2 days, we still didn’t get to do all we wanted, but we did most. My daughter got to meet most of the princesses, and ride a few roller coasters so she was happy. My son just wanted to ride the big rides, and with the short lines he got to more than once a lot of the times. This time of the year was perfect to go with the short lines and perfect weather meant not to crowded, but extra fun with Halloween. The animals at the hotel were great to get up and eat breakfast with on the balcony. As a whole, the hotel was incredible and the people were nice, just had a few bumps, not enough to ruin the trip. We had a great time and would love to go back someday. Thanks again for all of your help.

  29. Kelli December 8, 2014 at 10:52 am - Reply

    Thank you soo much Susan for making our first trip to Disney World soo magical! We went during a very busy time of year, over Thanksgiving, and we could not have done it without Susan. She covered every little detail we could imagine, from airport transport, fast passes, food, hotel – Everything 🙂 It was such a wonderful experience having her plan everything for us – that way we were able to actually enjoy the time there – and we had no worries. I can’t wait to plan our next trip with you Susan! You are truly the best!!!

  30. Heidi January 29, 2015 at 12:52 am - Reply

    Susan was fantastic in helping us plan our DisneyWorld vacation! We basically gave her our requests and she did the rest! She knew all the ins and outs of Disney World, the transportation to the property and within the property, and little details, such as if the Fantasmic show would still occur if it rained (yes, it usually goes on as planned so bring your ponchos!) She was available by text or phone call for any questions I had while we were at the parks and I’m so thankful that she was available! I texted her a couple of times and each time she promptly replied with an answer. I will definitely ask Susan to plan our next Disney vacation! Thanks, Susan!

  31. Jennifer February 9, 2015 at 9:11 am - Reply

    Susan was fantastic with helping to plan our first trip to Walt Disney World. She was very receptive and quick to respond to my concerns, budget, and several hundred questions! She provided wonderful first time tips and tricks that made or trip even more special. Super friendly service and I can’t wait to plan a Disney cruise!!

  32. Holly March 2, 2015 at 11:48 am - Reply

    As a Disney regular, I had never engaged in a travel agent to plan my trips to Disney. However, we were planning to celebrate my daughter’s 4th birthday at Disney and we wanted to do make the trip extra special. Susan was so very helpful and patient in answering all my questions. She really knows her Disney stuff! Our trip was seamless and easy, thanks to Susan. I would definitely recommend her when you are planning your trip.

  33. Sallie March 11, 2015 at 4:00 pm - Reply

    Susan was great to work with. I had to change our trip plans several times and Susan responded quickly and got the changes done in timely matter. I had concerns about the resort I had choosen but Susan ensured me it would be great and she was right. It was beautiful. If I had any questions, and I had a lot, she responded quickly even during off hours. I look forward to working with her in the near future to plan my next trip, maybe a disney cruise this time! Thanks for everything Susan!!

  34. Brandon March 16, 2015 at 8:44 pm - Reply

    This was our first family trip to Disney World and we were a little overwhelmed when first looking into starting the planning process. Then we found Susan and all our worries went away. She gave us all the info we needed to plan our trip, was very responsive to emails (even on weekends) and most impressively, got up at 5:30 am in the morning to make sure we got a restaurant reservation we wanted as soon as it was available. We will definitely go back to Susan the next time we take any trip that she books for and have already told friends and family about her. Thank you so much Susan for helping make our first trip to Disney World a vacation we will never forget!

  35. Debbie March 28, 2015 at 5:51 pm - Reply

    Thanks Susan for planning an amazing trip! Her knowledge and Disney expertise enabled us to have a Magical time. There were certain things we knew we wanted to do and then when we wanted to do ‘more’ but not quite sure what to do, she gave us great tips & suggestions. Even when we were at the various parks, she was always an email or text away, with all the answers to our quesrions. Even when we almost missed our Pirates and Pals Voyage due to an ride ‘malfunction’, she assisted me with getting in touch with someone at the park who could help us. I will definitely be seeking Susan’s for any and all future Disney vacations!

  36. Sabrina April 16, 2015 at 1:49 pm - Reply

    this was the best vacation we have ever taken as a family ! Susan was so easy to work with and so quick to respond to my many, many questions. every detail of our trip was taken care of so when we arrived, all we had to do was enjoy our time together! i am usual stressed about what to pack, making reservations, trying to get the most out of our trips. Susan took care of all that for me!! can she plan all our vacations from now on?!!

  37. Eric June 12, 2015 at 3:43 pm - Reply

    Susan helped our family plan what we consider the best vacation and experience of our children’s lives. We honestly wouldn’t change a single thing, except give her a hug in person!

  38. Ana Lopez November 19, 2015 at 5:27 pm - Reply

    Thanks to Susan, my family and I had the best Orlando vacation. We split our week between Universal and Disney. Susan coordinated every aspect of our trip. Although we had traveled to the two theme parks before, we had never done the full Disney resort package experience. I am so glad that Susan guided the entire booking process. Based on my family’s needs and preferences, she developed an itinerary with amazing accommodations, the best character meals and a plan of attack for each park. We had an amazing time and plan to make this an annual trip. Can’t wait to work with Susan in the planning of our next trip!

  39. Ammie November 30, 2015 at 1:38 pm - Reply

    Susan is the best there is! Susan picked our hotel, all of our dinner reservations and provided us with a lot of cheat sheets on how to navigate Disney. While we were there we heard so many people saying how our resort was the best for families and every meal was perfect for our family and the ages of our kids. Everyone had fun (with a 17,7 and 2 year old, that is HARD to do!) We cannot wait until we can go again and we will put it all in Susan’s hands! Thank you for taking such good care of our family and our vacation!

  40. Pamela Sparks December 9, 2015 at 10:27 pm - Reply

    We got back from our Disney vacation two weeks ago. We had the best time!!! When starting to plan our vacation I got very overwhelmed and didn’t know what to do first. A friend got me in touch with Susan. I contacted her immediately and it was the best decision of my entire planning experience. She made sense of everything for me. I really liked having the timeline of what I needed to do when. That made things a lot easier for me! I have recommended Susan to anyone who will listen. When we go back to Disney she will be my first call. Thanks so much for all of your help Susan!!

  41. Diaz Family December 26, 2015 at 11:45 am - Reply

    Our experience with Susan was truly Magical! We booked the week of Thanksgiving to get a jump start on our Christmas Theme vacation. We wanted to experience Disney at Christmas and she told us the crowds were more managable in November, then December – She was right!. She spread her Pixie Dust over our plans, gave us suggestions, calmed our anxiety when we found out Wilderness Lodge was going to be under construction while we were there. We were about to hit the eject button when Susan made a phone call or contacted someone and SAVED US $500.00! We were completely blown away when we received our folder with our timeline, calendar, reservations, and coupons. Even all the suggestions in the back were helpful. When we arrived we expected our hotel to be decorated for Christmas and there was nothing. We were completely disappointed and so I emailed Susan to let her know how disappointed we were. She emailed me back very quickly and told us that this was normal and at some point it would happen when we least expected to. Sure enough, that first night we slept there, my son woke up about 3:00 to some noise outside. We told him to not worry about it and go back to bed. When we woke up about 6:45 we heard lots of noise so we opened up the door and got to see the Disney Workers placing this huge star on this 6 story high Christmas tree. Workers were everywhere placing wreaths and garland! Wow, was that magical to see them work so fast! Anyway, after waking up to that scene the entire week just got better!! If you are looking for someone to help you plan your Disney Experience, then look NO further than with Susan. We had another company for our first time and that experience was nothing like this! Next up for us will be Hawaii and we would like Susan to help us with staying at the Disney property there! Hopefully, you will still be doing this in 2020.

  42. The Lara's January 5, 2016 at 5:03 pm - Reply

    If you are considering a Disney trip, book through Susan. If you have never tried a service like this before, just do it! Your trip will start off smoother and allow you to enjoy the experience with Susan at the helm.
    I emailed her very last minute and she wrapped up a whole package for me in no time at all. We arrived and had a splendid time and I was not obsessing over where to begin and what to do. Do yourself a favor and book with her

  43. Pamela Graham March 14, 2016 at 6:05 pm - Reply

    WOW, this woman works magic! She made all our dreams come true for a fabulous trip to Walt Disney World. She was there for me all the way and no question was too silly for her. Words alone cannot begin to thank Susan for all her care and attention this old granny needed!

  44. Lile Fraga March 18, 2016 at 9:03 pm - Reply

    I didn’t know where to start to plan when we decided we wanted a Disney trip. Thanks to Susan we were able to make payments on our trip up to a week prior to our departure. Our stay at Art of Animation was beyond magical! Staff was friendly, rooms were great and just the over all stay was more than we imagined. With a family of six we didn’t know what to expect but everyone was happy. From our 16 year old to our 6 year old we all enjoyed every minute of our stay. Susan answered any questions in a timely manner even while at the park. We can’t wait to go back and visit the rest of the parks that we didn’t have time for. Simply amazing!

  45. Ginger May 3, 2016 at 9:09 am - Reply

    I had been to Disney 10 times before, and never used a planner. With all of the changes with FastPass+, I listened to my sister who suggested I enlist Susan’s services. I am SO glad I did! She took care of everything, so there was no stress for me, or my parents, who were traveling with us. She was able to get every reservation (dining, FastPass, tours, Bibbidi Bobbidi Boutique) we requested. We had a wonderful time! I will definitely use Susan for our next trip, and highly recommend her!

  46. Candice July 16, 2016 at 2:36 pm - Reply

    Being a family of 4 FIRST TIMERS I do not know how I would have planned this trip without Susan! She is so easy to work with, lays it all out with every option you can imagine. We just got back 2 days ago and already want to book again! Our trip was fantastic and the Fairy God Mother folder was GREAT! I referred to it multiple times for tidbits and info. There isn’t a reason NOT to use her services, stress free from beginning to end! Thank you again for a magic trip we will never forget!

  47. Marcelina Garcia July 26, 2016 at 10:02 am - Reply

    My husband, 2 daughters, my parents, and myself just got back a few days ago from our Disney trip! It was AMAZING!!!!! Susan basically held my hand throughout the whole process. From the moment we booked the trip, to our dinning reservations, and the MANY questions we had a long the way! I wouldnt not book another disney trip without her! We absolutly LOVED her fairy godmother package!! The tips and extra info helped so much. We seriously studied it before our trip and took it with us! Thank you so much Susan for your help making our First Disney trip the best experience we could ever imagine!!

  48. Alison Madrid October 21, 2016 at 11:03 am - Reply

    Susan was amazing to work with and took care of every need for our first Disney trip. She made it even more magical and easy. Can’t wait to use Susan and take our next Disney trip again!

  49. Anastasiya November 1, 2016 at 7:09 pm - Reply

    Susan, thank you so much for helping us plan our Disney vacation. Our trip was amazing. When I first looked at Disney website I was overwhelmed and did not know where to start. Susan explained everything and answered all my questions, she booked all of our dinner reservations and fast passes. Also we are glad that we added Mamory maker, now we have some amazing pictures with the whole family. We will definitely use Susan again for our next Disney vacation

  50. Jin and Cindy November 10, 2016 at 1:39 pm - Reply

    Susan – thank you so much for helping make our Disney World vacation unforgettable! We had an outstanding time and your help took away a lot of the stress associated with planning a family vacation with so many moving parts.
    After setting up our accommodations at the Art of Animation Resort (which was a blast for the kids), dining reservations and Fast Passes, Susan continually checked to get us our “first choices,” including reservations at Akershus for lunch with the Princesses, Fast Passes for Frozen Ever After, and lunch with Pooh and Friends at Crystal Palace. I’m sure we would have been perfectly fine with the original plans, but her help definitely made our trip extra special.
    Thanks again for helping us have a magical experience!

  51. Cindy Silva December 29, 2016 at 12:42 pm - Reply

    So happy to have stumbled upon Susan’s page for help on my families First Disney Vacation! She took away all the stress of planning a vacation and gave us so much to look forward to! She gave us all the best fast passes and recommended the best restaurants! I do not feel I could have planned this trip without her help! There is so much to explore and it’s so easy to feel overwhelmed if you don’t have it all planned out the way Susan will! Will definitely reach out to her again for my next trip!

  52. Schroeder Family January 5, 2017 at 11:55 pm - Reply

    Susan, “Thank you” doesn’t seem enough to express how much we appreciate your help in making our FIRST Disney Experience as a family AMAZING! It was a childhood dream of mine to be able to one day go to Disney World as a family and you helped my dream come true! Our trip was truly magical and one we will never forget. You covered every detail, answered every question, and secured just the right reservations and Fast Passes for us. The Fairy Godmother Folder was awesome and we referred to it a lot when picking out our “snack” and Quick Service destinations, etc. Everything was so beautiful, especially at Christmastime! You are a awesome and we are thankful for your valuable insight and devotion to helping people have the best Disney Vacation possible!

  53. Rebecca February 21, 2017 at 5:52 pm - Reply

    Susan went above and beyond to plan the most perfect and magical vacation for our family! I asked her to book the best rides for fast passes and restaurants and she didn’t let us down! I was so impressed with how well the parks do everything including manage the enormous crowds! The only problems we had were receiving our luggage late and learning to navigate transportation. Our waiter in the 50s Café was quite rude but some people appreciate that kind of humor, we don’t. Otherwise most of the staff was fabulous, friendly, and went out of their way to make sure we were having a great time! We hope to return to Disney World in another few years and will definitely use Susan’s help again! Thanks for all your help, sweet Susan!

  54. Judy C. March 7, 2017 at 12:44 pm - Reply

    We recently got back from Disney World and our trip was beyond magical! Susan did a great job finding what fit our family best and set up everything from resort to fast passes. Our trip ran smooth and we enjoyed our time together w our 5 yo twin girls. Thank you for answering all my questions and for all the extra tips and info found in your fairy godmother book! This vacation was the first of many that we will always remember! Looking forward to our next magical Disney trip! Thank you again 🙂

  55. Bethany March 26, 2017 at 12:42 pm - Reply

    Susan is absolutely amazing. I was so overwhelmed with all that Disney has to offer and she was able to give amazing recommendations and steer us in the right direction for the ages and interests of our two young daughters. She made the whole process so simple – the planning and execution. I was able to sit back, relax and enjoy! And our Disney vacation was even better than I had hoped!!! She was able to get us the fast passes and dining reservations we wanted and made excellent suggestions when I wasn’t sure what to do. You will not regret usuing Susan’s wealth of knowledge and her services!

  56. Michelle June 12, 2017 at 3:52 pm - Reply

    Our family has been working with Susan for the past couple of years!  
    We just returned from our 4th trip and it was spectacular!
    Susan’s expertise, enthusiasm and attention to detail has made each experience truly magical.
    Her knowledge is priceless and hands down the best customer service I have ever received.  
    If you are looking for a hassle free Disney adventure, then do yourself a favor and call Susan!

  57. Michelle June 13, 2017 at 10:16 pm - Reply

    We are so happy some friends recommended Susan to help plan our 1st Disney World trip with our 4 year old daughter and grandparents. We couldn’t be happier with all the insight, coordination, and attention to details. We asked so many questions as we were planning the details and she was patient, sometimes answering our questions more than once. It truly was a magical trip for our daughter and family and we owe so much to Susan. We will definitely be contacting Susan again for our next trip! Thank you, thank you!

  58. Justin June 14, 2017 at 10:41 am - Reply

    Thank you for all of your help in planning our Disney World and Disney Cruise vacation (again). My family had an amazing time. We definitely couldn’t have done this without you. I’ll be in contact with you soon to scheduled the next one.

  59. Brent June 26, 2017 at 7:39 pm - Reply

    Susan is absolutely amazing ! We could not be happier with the level of service and personal attention we received from Susan while planning our vacation. This was our first family vacation to Disney World and Susan’s expertise was absolutely invaluable. This being our first trip to Disney world we had many questions and concerns and Susan was always quick to respond and answer any of our questions. All of our future vacations to any Disney theme park or resort will without a doubt be planned utilizing Susan’s experience and expertise. Susan thank you so much for everything!

  60. Rosann August 9, 2017 at 2:42 pm - Reply

    Our First Disney Trip was Amazing all because of All the hard work Susan did for My Family ! She answered all of our questions and made planning this trip so easy for us ! Everyone that I tell about our trip I mention Susan and have passed on her information to everyone ! We will definitely contact Susan for our next Disney Trip !

  61. Patrick August 14, 2017 at 3:07 pm - Reply

    Thank you for everything you did Susan! You made our first trip to Disney with 4 kids a breeze. Thank you for being so responsive and informative. I have already referred you to a lot of people and will definitely be contacting you about our next trip! Thanks!

  62. Meagan September 20, 2017 at 2:44 pm - Reply

    Our Disney experience was so MAGICAL thanks to Susan. She made everything a breeze. From the magical Express, fast passes, the Halloween party, and planning our days, everything was a dream. She is so responsive and always updates you on any changes or new information that just comes out! I could not have done this Disney trip without her!! My family and I truly had an unforgettable time. We will definitely be using Susan again!!

  63. Amanda October 16, 2017 at 12:11 pm - Reply

    Susan has helped us with two trips now and both have been WONDERFUL! Thank you again for your help with answering questions, reserving fast passes and dining reservations, applying discounts, and recommendations! We look forward to our next trip in 2019!!

  64. Laurie Metzger October 30, 2017 at 3:28 pm - Reply

    Susan was amazing! She made the entire experience of planning and preparing so much easier and stress free, which started the trip off right to begin with. Very patient with all of my questions and clarifying things for us constantly. Even on our day of travel she was available and all throughout our trip if we had quick questions. When we plan our next Disney experience, we will definitely be reaching out to Susan again!!! Thank you so much Susan!!!

  65. Megan October 30, 2017 at 10:53 pm - Reply

    Our Disney experience was indeed magical thanks to Susan’s hard work! She made every aspect of the trip so easy for us! Her suggestions for Fastpasses, restaurants to try and which parks to visit on which days of our trip were spot on and helped us have an unforgettable trip as a family! Susan is SO quick to respond and is very helpful when answering questions or making adjustments throughout the planning process! While at Magical Kingdom, the Disney app went down and made it not possible to see what times our Fastpasses were for, even though we could still use them.. I was able to email Susan from my phone who responded within minutes with a list of our Fastpasses for the day. We saw long lines at the Fastpass Kiosk of people trying to get their issues resolved, but we didn’t have to stand in those lines thanks to Susan! We will definitely be making another trip to Disney and using Susan to help with all our planning!

  66. Marcia Glenn October 30, 2017 at 11:11 pm - Reply

    Susan was an exceptional planner for our trip in October 2017. This is the second time we have used her services and she has always responded promptly and done everything possible to make our trips perfect! I highly recommend her to anyone planning a Disney trip,

  67. Renee November 29, 2017 at 12:15 pm - Reply

    Susan did a wonderful job helping us find the right options for our budget, the size of our group, and the experiences we wanted to include! She really went above and beyond to make sure that we had a wonderful time during our November 2017 trip. I will happily recommend Susan’s services here on this website, and I have recommended her already to many of my friends (it is only two weeks after our trip and I have handed her her name out to at least 3 other friends!) Thank you Susan!

  68. Michelle Cortez December 25, 2017 at 10:32 am - Reply

    I can’t say enough about Susan!!
    I was overwhelmed when it came to planning a Disney vacation. I was referred to Susan for help. I’m so glad I was! Susan made planning Disney actually enjoyable instead of overwhelming. She took care of everything! From the hotel and hotel view to fast passes to meals. You name it she took care of it. She even sent me a Fairy Godmother Folder giving us all the ins and outs of each park at Disney. I told her that I didn’t want to go to Disney when it was hot or crowded. She recommended the perfect time to go and in time for Christmas decor and celebrations.
    Susan, you were definitely a blessing and we will definitely be using you again for our next Disney vacation!

  69. Bill Germer January 7, 2018 at 9:40 pm - Reply

    Just returned from a trip of a lifetime with my wife, two sons, daughters-in-law and four grandsons, ages 4-9, to 5 days at Disney World. Susan has been helping us for over a year in providing us with basic information and assisting us with the planning of the multitude of details which accompany such an adventure. Her expertise, experience, competence, insights, positive attitude, and consistent responsiveness transformed what otherwise would have been an overwhelmingly stressful and complex planning process into a truly enjoyable experience. In addition, her suggestions and recommendations were consistently “right on” and resulted in all of us having an absolutely marvelous time! I cannot imagine a better consultant and guide for such an excursion. Thanks again Susan for your superlative assistance!

  70. Tamara January 17, 2018 at 11:25 pm - Reply

    We used Susan to book our first Disney vacation. We had absolutely no idea of what to book, where to stay or what package to pick. She asked me questions that helped guide us through every single decision that needed to be made. She was also very honest and helpful when deciding what resort level to pick. We have two little girls and she even helped us decide what extra things they would like based on their ages. I loved how she booked all our dining reservations and fast passes, she always got everything we wanted. I loved the way she was always available to answer questions and with quick responses too. She is truly amazing at planning Disney vacations. We had the best time thanks to her planning skills and can’t wait to go back!

  71. Dawn February 12, 2018 at 3:35 pm - Reply

    Susan was FANTASTIC. Quick to respond, trustworthy, reliable, accommodating, extraordinarily informative – made our first family trip to Disney very easy and truly MAGICAL. Susan came HIGHLY RECOMMENDED by two family friends. We will further recommend her and be contacting her when it comes time to plan our next Disney experience!

  72. Brittany Londergan February 26, 2018 at 3:57 pm - Reply

    I’m so happy a friend recommended Susan. I was becoming overwhelmed at the planning process but then I contacted Susan and everything has been a breeze. She is amazing and her response time to questions is super fast.

  73. Staci S May 2, 2018 at 4:53 pm - Reply

    Hands down, this was the most incredible and MAGICAL vacation we have ever taken and it would not have happened that way without you! Our trip was absolutely perfect and I would not have changed a thing. Your advice and guidance along the way was spot-on and more appreciated than you know. I have already referred you to several friends and cannot stop looking at our photos from our trip. Thank you is simply not enough for helping us to create these memories and we cannot wait to go back to WDW (and we’ll be using you again!)


    Staci, Matt, and Peyton Snell

  74. Vanessa, Aaron, Vivienne and Violet June 12, 2018 at 9:34 pm - Reply

    Susan was so awesome. It was our first time to Disney and she made everything so easy! She always kept us updated on when to do certain things so that we never missed out. She also pays a lot of attention to detail and sent us an awesome ‘tips and tricks’ folder which we referenced A LOT. I can’t say enough good things about Susan. Would recommend her to anyone!

  75. Danette M Cline June 13, 2018 at 12:01 am - Reply

    Susan organized our first trip to Disney and it was amazing. Trying to plan all the things to do and the dinner reservations and the fast pass reservations….. it was too much. She did it all for us and I lost track of how many times my husband said “God Bless Susan!” The tips and travel organizers that she sent us were so useful. She just made everything so easy for us. Thank you, Susan!!

  76. Ronnie Hernandez July 14, 2018 at 2:33 am - Reply

    With out Susan we would have been so lost on how to plan our trip.She took care of everything for us and answered all of our question.So glad we found her!!Thanks again Susan you truly made it a Magical Experience!!!

  77. Amy Harden July 25, 2018 at 2:00 pm - Reply

    Susan was recommended by a friend of mine and I’m so happy I reached out to her. She was so helpful and planned everything for us. She accommodated all of the many changes I made and was always quick to respond to my emails. Thank you Susan for being awesome!

  78. Laurie Murillo August 13, 2018 at 5:46 pm - Reply

    Words can not even express how thankful we are for Susan!! She did an amazing job planning our trip and making our days so easy to enjoy! She planned our dinning and our fast passes so it was easy for us to move about the parks. I asked her a ton of questions before going and she was always quick to respond and gave us all the info we needed! The fairy godmother package was perfect with very helpful tips for each park! We are already talking about when we are going to go back to Disney and will definitely be using Susan again!! Thank you again Susan for everything, you were my fairy godmother and I was always be grateful!!

  79. Cassidy Muniz October 7, 2018 at 8:53 pm - Reply

    What a great trip! You gave such great tips and your knowledge made our trip so much easier and less stressful! Thanks for everything!!!

  80. Lari Ransleben October 8, 2018 at 8:30 am - Reply

    Love working with Susan, our Disney trip was flawless.. Our family had a wonderful time. Susan keeps you on track and plans everything for you. in additional to provides valuable information and tips. Thanks Susan for all you do.

  81. Brianna P. October 17, 2018 at 10:16 am - Reply

    Susan really was our fairy godmother in planning this trip. I’m the type of person that takes the time to plan every little detail and book everything when it comes to traveling and it was nice not to have to worry about much with this Disney World trip, because she did it all. Susan is very knowledgeable in everything Disney and very quick to respond to emails. I definitely recommend her services and will definitely be going through here again for our next trip. Thank so much for all you did for us, Susan, it was a very magical trip!

  82. Jenn November 2, 2018 at 11:15 am - Reply

    Thank you thank you thank you!! I was terrified and intimidated, and you took all that stress away from me. You we’re understanding and patient and really on top of everything – my own personal Fairy Godmother. This trip was a huge success – every single one of the 5 of us had a great time, and my girls didn’t fight, not even once. The true magic of Disney!!!

  83. Michele Flores January 2, 2019 at 5:50 pm - Reply

    Our Disney Christmas Vacation was Awesome!!!! We decided to go to Disney just two months before Christmas. Susan, took care of all the arrangements with such ease. She did everything for my family and my sister’s. There wasn’t any stress at all. The resort we stayed at (Coronado Springs) was absolutely great! For it being one of the busiest times of the year, the resort was peaceful and the staff was excellent. The recommendations to which parks to go on what day was great! Because of the fast planning we did not get fast passes to some of the more popular rides (7 Dwarfs Mine Train/Flight of Passage) but Susan’s advice on what to do to get to ride them worked out beautifully. They way she set up our Fast Passes made our scheduling just perfect. We got on all the rides we wanted and so much more!!! We conquered Disney World!!!! The kids and us adults had a magical time and made many memories!!! We will be going back!!! Thank you Susan for all your help and planning.

  84. Amanda Tidmore January 10, 2019 at 10:36 am - Reply

    Thank you so much Susan for all your assistance in pulling together a magical vacation for my family and me. Your guidence was invaluable. You took the stress out of the process which could have been overwhelming if it was not for you.

  85. Sandra R January 29, 2019 at 8:18 pm - Reply

    I have been going to Disney every year for the last ten years. I have always booked the trip myself thinking a travel agent would cost more. We have stayed off Disney resorts, but we stayed at one last year and decided it was much easier and had more perks. My 26 year old daughter had heard it is better to book thru an agent, so I picked Susan to make the reservations. I have travel points, so I booked our flights. I told Susan where we wanted to stay (Port Orleans Riverside). Susan booked the hotel and our dining reservations as well. Susan was able to get each restaurant that we wanted. Several months before our trip, Susan informed me that our hotel price had dropped $300 due to Disney running a special. Susan applied the discount and provided the lesser, updated price. Susan also took care of our magic bands and luggage tags. She set up the transportation via the Magical Express to and from the airport. I can honestly say it was by far our best trip ever! Also, ended up being less expensive than it would have been had I booked it on my own. I would have never known about the hotel discounted price. It all ran like clockwork! I will definitely use Susan again in the future and will recommend her to anyone I know that is heading to Disney! I cannot thank Susan enough. It truly was a magical experience!!!

  86. Andrew and Beverly Ewing and family February 13, 2019 at 11:28 am - Reply

    Our Disney World vacation was great! We went January 23-27 2019. Susan did a great job of planning and gave us excellent advice along the way. Susan gave great guidance from planning our character meals and arranging the fast passes. She is a great source of knowledge on Disney and can really help you maximize your stay. She was very organized. We received everything we needed prior to going on the trip. Things like a detailed folder of our itinerary to the baggage tags for our resort made it in plenty of time. Everything seemed seamless. Thank you for all your help Susan! We will be using you again for future Disney trip!

  87. Daniella Fisher March 5, 2019 at 1:40 pm - Reply

    Susan did an amazing job with options for us and booking!! She followed up, was on point, and left no stone unturned! Thank you, susan!!

  88. Candy and Courtney March 18, 2019 at 2:25 pm - Reply

    We have had many trips to Disneyworld over past 30 years , and even though we think we know it all, Disney is ever changing! Thank goodness we were referred to Susan. She helped us plan out the best strategies for fast passes, character meals . She also advised on budget ideas. We also added on a Disney Cruise which was our first and she kept us “afloat” with info needed to make it magical,, we loved it so much we booked another and will love working with Susan again to make it even more memorable, since we will be going with several family members who haven’t experienced the Disney magic on a cruise

  89. Christine March 21, 2019 at 2:20 pm - Reply

    Our trip to Disney was AWESOME and MEMORABLE! And having Susan as a planner just made it more wonderful. This was our second time to Disney with our girls, but first time for our son. He had a great time with all the characters from Star Wars and Toy Story. Susan planned all of our meals, got us a great deal on a hotel, and made our experience at Disney the best it could be! Thank you Susan for giving us such a wonderful, hassle-free, making lifetime memories experience!!!

  90. Claudia B April 23, 2019 at 2:56 pm - Reply

    Susan was a wonderful travel agent for our Disney Trip – planning for a group of 12 could not have been easy. But everything turned out wonderful ! Any questions you have she replies almost immediately! And she keeps you posted all along the way up until your day of travel. I would use Susan again in a heartbeat. Thanks Susan for our wonderful Disney World memories!

  91. Erica April 24, 2019 at 10:27 pm - Reply

    There were 12 of us traveling together to Disney World and Susan organized our hotel accommodations, baggage transport, found reservations for us to all dine together over 6 days, and arranged the fast passes each of us requested. There were so many details that she executed flawlessly! Susan also provided detailed tips that helped make our trip effortless. Thanks you Susan for arranging a stress free, magical trip!

  92. Patricia June 13, 2019 at 4:28 pm - Reply

    Susan was absolutely wonderful to work with! She helped our visit to Disney run smooth and was always available to answer questions for us, even while we were there! We couldn’t be happier with her services. Highly recommend! Thank you Susan for making our experience magical! 🙂

  93. Jennifer Fields June 24, 2019 at 10:25 pm - Reply

    What an experience! This trip would not have been as smooth as it was for 10 people without the help of Susan. She took care of the accommodations for us, answered all of our questions (even when asked multiple times), and laid out a guideline of expectations.
    Thank you Susan for all of your help in making our family vacation wonderful. You most definitely will be the person we think of for our next trip.

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