Susan Heidenrich
Texas-Based Disney Vacation Specialist and Expert Vacation Planner
14 years with Travel With The Magic | 2,500+ vacations planned | 40+ Walt Disney World trips taken | 10 Disney cruises completed
Susan is one of Travel With The Magic’s most experienced, high-volume travel planners. She combines extensive firsthand knowledge of Disney with 14 years of professional planning experience to create personalized vacations for families, couples, multigenerational groups, and milestone celebrations.
Susan’s Experience at a Glance
- 14 years with Travel With The Magic
- More than 2,500 vacations planned
- 40+ personal Walt Disney World trips
- 10+ Disneyland visits
- 10 completed Disney cruises, with 2 more currently booked
- 2025 Top Producer with more than $1 million in traveled sales
- Hundreds of client comments and reviews
Email: SusanH@travelwiththemagic.com
Find Susan on Facebook
Fairy Godmother Planning Services Included
Book your vacation with Susan and receive personalized planning guidance, detailed resources, recommendations, reminders, and itinerary support at no additional cost.
Meet Susan
Hi! My name is Susan Heidenrich, and I live in San Antonio, Texas, with my very own Prince Charming. We have two daughters, and Disney has been part of our family story for generations.
My love of Disney began during my first visit to Walt Disney World and Disney’s Polynesian Village Resort in January 1974. I was six years old, and Walt Disney World was just over two years old when we first met. Even at that young age, there was something about it that made a lasting impression on me.
My husband and I visited Walt Disney World before we had children, and then we returned with our daughters almost every year as they were growing up. I have experienced Disney vacations through nearly every stage of life, from childhood trips and couples getaways to family vacations with young children, teenagers, and adults.
After more than 40 trips to Walt Disney World, my love for Disney is still going strong. There are always new experiences, restaurants, resorts, and planning strategies to discover. I have stayed at virtually every level of Disney accommodation, including Value, Moderate, Deluxe, Villa, and Club Level stays. I have also experienced many of the recreational activities Disney offers and dined at most of the restaurants throughout Walt Disney World.
I have visited Disneyland close to a dozen times and completed 10 Disney cruises, with two more currently booked. I love all Disney destinations and can help you determine which experience is the right fit for your family, vacation style, budget, and priorities.
More Than a Quote or Reservation
During my 14 years with Travel With The Magic, I have planned more than 2,500 vacations. That high volume of experience has allowed me to work with first-time visitors, seasoned Disney travelers, couples, families, multigenerational groups, and guests celebrating major milestones.
I understand that every traveler is different. The resort that is perfect for one family may be completely wrong for another. My job is not simply to provide a list of available options or book a package. It is to help you make informed decisions and plan a vacation that fits how you want to travel.
I work with a wide range of budgets, and my planning services are complimentary when you book your vacation through me.
I can assist with:
- Choosing the right destination, resort, and room category
- Theme park tickets and itinerary planning
- Dining reservations and character meals
- Lightning Lane guidance
- Behind-the-scenes tours and special experiences
- Airport transfers and transportation
- Disney Cruise Line vacations
- Disneyland vacations
- Multigenerational and family logistics
- Special celebrations and milestone trips
- Monitoring reservations for eligible promotions and discounts
I stay current on the continually changing Walt Disney World planning process so my clients do not have to sort through conflicting information or wonder whether they are missing something important.
Your Vacation Fairy Godmother
My clients know me as their vacation Fairy Godmother because I do much more than make reservations.
For Walt Disney World and Disneyland, during the planning process, my wand and I will keep you on track:
• Setting up and linking My Disney Experience accounts and reservations
• Keeping you on track with important planning dates and reminders
• Personalized dining and Enchanting Extras recommendations and reservation assistance
• Information and guidance on airport transportation options
• Customized Lightning Lane planning strategies
• Monitoring for eligible discounts and applying savings whenever possible
• Keeping you informed of Disney updates and changes that may impact your vacation
• Answering your questions and providing expert guidance every step of the way
Then, shortly before your trip, you’ll receive your digital personalized Fairy Godmother Files filled with:
A detailed overview of the theme parks
Extensive resort hotel information
Tried and true tips and tricks
How to use Disney transportation
Navigating the parks with touring plans that are intentional and crafted from years of experience
Where to find the best snacks
How to make the most of the Disney dining plans
In park, Lightning Lane strategies
Things to do beyond the theme parks
Special event information
Theme park and resort hotel maps
….and so much more to help you feel confident, prepared, and ready for the magic!
My cruise clients receive help choosing the perfect cabin location on the perfect ship sailing to the perfect destinations, detailed ship information, navigating all of the fun onboard, dining information, important date reminders, instructions on how to use the Disney Cruise Line app, and things to know about this very unique cruise experience.
My Fairy Godmother vacation planning is complimentary, but you can not put a price on my experience.
Start Planning With Susan
Ready to begin planning your next vacation?
Susan – Your guidance and advice was so incredibly helpful! Disney can be overwhelming to navigate and plan for. Thanks for your help!! What an amazing vacation!
Susan planned my first family vacation to Disney World last summer. Susan’s expertise made this the most stress-free planning experience ever! She met all my expectations and so much more. She guided me through the whole planning process with such ease. She provided information regarding the parks, rides, shows, fast pass lanes, and meal plan that was so helpful. She arranged all of our character meals so that we could enjoy various meals at different locations. Her tips allowed my family to arrange our schedule to meet our needs. This truly was a wonderful vacation I will never forget. I look forward to Susan planning our next Disney World vacation in the near future.
My husband & I have been to Disneyworld several times over the years. We always took many, many days to plan the trip out. Our son suggested Susan & what a delight it was to have her take care of planning our trip! She arranged everything so quickly that we had a hard time waiting for the actual day of the trip to come! We always felt she was there for us if we had any questions. When we go again, she will be the one we ask to help us. She knows Disneyworld! We could not have asked for a better experience using Susan as our awesome travel agent!
Susan was a great help in planning our vacation. We had 14 people from ages 7 months to 66 years of age, so you know she had her work cut out. She helped us with planning, changes, and more changes, so that when we got there we had no problems to deal with. We are sharing with others how she helped our family and made our vacation something special to each age group. She took an interest in our family, and could relate to the importance of family. We really appreciate her being apart of this trip and we would recommend others to use her services. Who knows, we may have to call her up for another trip to Disney!
Susan was an AMAZING person to work with! She is so knowledgable about all the parks and made amazing recommendations for our group of 14. She was able to link many of our Fast Pass choices together and was very flexible when we made last minute changes. Wow the ease of the new magic bands!!! Thank you Susan for all of your help, fast email responses, and excellent help planning our trip. We appreciate you and will definitely use you again.
Susan was GREAT!!! Wouldn’t have been able to do it without her! So helpful with everything! Highly recommend using her!
11 of us booked through Susan. If you have been to Disney before booking can be overwhelming with so much to offer. That certainly was NOT the case with Susan. I will never again go to Disney without Susan’s help. Thank you for everything you have done to make us all have a wonderful vacation. You certainly have not heard the last of me.
I have nothing but great things to say about using Susan as a travel agent! The thing I enjoyed the most was her extremely quick response time to any question or concern I had. This wasn’t my first trip to Disney but WAS my first experience using a travel agent and I was so pleased. From the second we stepped off the plane, everything was taken care of and we didn’t experience even one small snag the entire trip. I’m looking forward to using Susan to plan our next trip!
My family and I just got back from our first visit to Disney with two boys (2&4). All her help, recommendations and tips made the trip easy, smooth and enjoyable for all of us. I couldn’t imagine how the trip would’ve turned out if we didn’t find her. Susan will be the first call we make our next trip to Disney.
What a great trip to Disney!! Susan’s help made the trip as smooth as it could possibly have been, and she was so very patient with our family’s many changes as we planned the trip! We had a great time and will most definitely use Susan’s amazing services again when we return!