Susan Heidenrich
Texas-Based Disney Vacation Specialist and Expert Vacation Planner
14 years with Travel With The Magic | 2,500+ vacations planned | 40+ Walt Disney World trips taken | 10 Disney cruises completed
Susan is one of Travel With The Magic’s most experienced, high-volume travel planners. She combines extensive firsthand knowledge of Disney with 14 years of professional planning experience to create personalized vacations for families, couples, multigenerational groups, and milestone celebrations.
Susan’s Experience at a Glance
- 14 years with Travel With The Magic
- More than 2,500 vacations planned
- 40+ personal Walt Disney World trips
- 10+ Disneyland visits
- 10 completed Disney cruises, with 2 more currently booked
- 2025 Top Producer with more than $1 million in traveled sales
- Hundreds of client comments and reviews
Email: SusanH@travelwiththemagic.com
Find Susan on Facebook
Fairy Godmother Planning Services Included
Book your vacation with Susan and receive personalized planning guidance, detailed resources, recommendations, reminders, and itinerary support at no additional cost.
Meet Susan
Hi! My name is Susan Heidenrich, and I live in San Antonio, Texas, with my very own Prince Charming. We have two daughters, and Disney has been part of our family story for generations.
My love of Disney began during my first visit to Walt Disney World and Disney’s Polynesian Village Resort in January 1974. I was six years old, and Walt Disney World was just over two years old when we first met. Even at that young age, there was something about it that made a lasting impression on me.
My husband and I visited Walt Disney World before we had children, and then we returned with our daughters almost every year as they were growing up. I have experienced Disney vacations through nearly every stage of life, from childhood trips and couples getaways to family vacations with young children, teenagers, and adults.
After more than 40 trips to Walt Disney World, my love for Disney is still going strong. There are always new experiences, restaurants, resorts, and planning strategies to discover. I have stayed at virtually every level of Disney accommodation, including Value, Moderate, Deluxe, Villa, and Club Level stays. I have also experienced many of the recreational activities Disney offers and dined at most of the restaurants throughout Walt Disney World.
I have visited Disneyland close to a dozen times and completed 10 Disney cruises, with two more currently booked. I love all Disney destinations and can help you determine which experience is the right fit for your family, vacation style, budget, and priorities.
More Than a Quote or Reservation
During my 14 years with Travel With The Magic, I have planned more than 2,500 vacations. That high volume of experience has allowed me to work with first-time visitors, seasoned Disney travelers, couples, families, multigenerational groups, and guests celebrating major milestones.
I understand that every traveler is different. The resort that is perfect for one family may be completely wrong for another. My job is not simply to provide a list of available options or book a package. It is to help you make informed decisions and plan a vacation that fits how you want to travel.
I work with a wide range of budgets, and my planning services are complimentary when you book your vacation through me.
I can assist with:
- Choosing the right destination, resort, and room category
- Theme park tickets and itinerary planning
- Dining reservations and character meals
- Lightning Lane guidance
- Behind-the-scenes tours and special experiences
- Airport transfers and transportation
- Disney Cruise Line vacations
- Disneyland vacations
- Multigenerational and family logistics
- Special celebrations and milestone trips
- Monitoring reservations for eligible promotions and discounts
I stay current on the continually changing Walt Disney World planning process so my clients do not have to sort through conflicting information or wonder whether they are missing something important.
Your Vacation Fairy Godmother
My clients know me as their vacation Fairy Godmother because I do much more than make reservations.
For Walt Disney World and Disneyland, during the planning process, my wand and I will keep you on track:
• Setting up and linking My Disney Experience accounts and reservations
• Keeping you on track with important planning dates and reminders
• Personalized dining and Enchanting Extras recommendations and reservation assistance
• Information and guidance on airport transportation options
• Customized Lightning Lane planning strategies
• Monitoring for eligible discounts and applying savings whenever possible
• Keeping you informed of Disney updates and changes that may impact your vacation
• Answering your questions and providing expert guidance every step of the way
Then, shortly before your trip, you’ll receive your digital personalized Fairy Godmother Files filled with:
A detailed overview of the theme parks
Extensive resort hotel information
Tried and true tips and tricks
How to use Disney transportation
Navigating the parks with touring plans that are intentional and crafted from years of experience
Where to find the best snacks
How to make the most of the Disney dining plans
In park, Lightning Lane strategies
Things to do beyond the theme parks
Special event information
Theme park and resort hotel maps
….and so much more to help you feel confident, prepared, and ready for the magic!
My cruise clients receive help choosing the perfect cabin location on the perfect ship sailing to the perfect destinations, detailed ship information, navigating all of the fun onboard, dining information, important date reminders, instructions on how to use the Disney Cruise Line app, and things to know about this very unique cruise experience.
My Fairy Godmother vacation planning is complimentary, but you can not put a price on my experience.
Start Planning With Susan
Ready to begin planning your next vacation?
Our family had such a great time! Susans tips and suggestions saved us a lot of time and we were able to ride most of the attractions. With our busy life it would have been difficult to plan all that Susan did. We have not been to Disney in 12 years so a lot has changed. It was magical! Thank you!!
My family looks SO happy in all of the vacation photos I shared on social media, so I get a lot of inquiries about our trip. I tell them the “secret” was Susan. She made planning easy. It was our first time going to Disney, and Susan’s guidance was invaluable. She helped coordinate every aspect, including lodging, restaurant and experience recommendations and reservations, and Fast Pass coordination. She was always responsive, and even helped me navigate a last minute change in our plans. (Lucky us — we got to the park a day earlier than expected.) The trip was PERFECT. I can’t wait to go back, and when we do, I will be emailing Susan. THANK YOU, SUSAN!
Truly Magical!!! Booking with Susan was the best decision I made. We were a party of 14 celebrating my in laws 50th Anniversary and I could not have done it without Susan. I didn’t know where to start but she helped me breeze through all the plans stress free. Thank you from the bottom of our hearts. My favorite tip from Susan was watching the fireworks at Magic Kingdom from the bridge before Tomorrow Land. It was an amazing sight. Can’t wait to go back!!!
Dear Susan,
THANK YOU for everything you arranged for us on our trip. My mother, daughter, and I had a wonderful girls trip that we will treasure forever. The fast passes worked wonderfully for us to visit our top priority rides, the scheduled meals made sure we stopped to rest once in awhile, and the hotel accommodations were fantastic! We were able to access captions for many of the activities for my daughter who is deaf, and the lunches that had built in character meetings were a definite time saver. Thank you for thoroughly explaining our options to us and making recommendations when we asked for them. The dining package and the memory maker were both must dos, so we are extremely grateful you informed us about those. It was such a blessing to have access to your insider and experienced information since I hadn’t been to Disney World in over 15 years and had never planned a Disney trip on my own. The entire trip was hassle-free, fun, and paced out well. We can’t wait to do it again!
Susan,
Thank you for the assistance and planning efforts to let us enjoy our trip without worry or complications.
Our trip was fantastic and we enjoyed our time at Disney worry free.
Susan, thank you for helping us plan an amazing Disney vacation for our family. There is so much to learn and it can be overwhelming. But you were so patient and helpful and offered such practical advice on how to make our experience great and we are grateful for that. We’ll be looking to you again for our next trip!
Sincerely,
Elizondo Family
Susan was amazing! Communication and timing was perfect. She was very thorough in her explanations, and had the best recommendations while also accommodating all our requests. The detailed information she provided was spot on, and she saved us a ton of time and frustration. My kids loved every minute, and we have beautiful memories to last a lifetime! Thank you, Susan!!!
What an experience! This trip would not have been as smooth as it was for 10 people without the help of Susan. She took care of the accommodations for us, answered all of our questions (even when asked multiple times), and laid out a guideline of expectations.
Thank you Susan for all of your help in making our family vacation wonderful. You most definitely will be the person we think of for our next trip.
Susan was absolutely wonderful to work with! She helped our visit to Disney run smooth and was always available to answer questions for us, even while we were there! We couldn’t be happier with her services. Highly recommend! Thank you Susan for making our experience magical! 🙂
There were 12 of us traveling together to Disney World and Susan organized our hotel accommodations, baggage transport, found reservations for us to all dine together over 6 days, and arranged the fast passes each of us requested. There were so many details that she executed flawlessly! Susan also provided detailed tips that helped make our trip effortless. Thanks you Susan for arranging a stress free, magical trip!