Susan Heidenrich
Texas-Based Disney Vacation Specialist and Expert Vacation Planner
14 years with Travel With The Magic | 2,500+ vacations planned | 40+ Walt Disney World trips taken | 10 Disney cruises completed
Susan is one of Travel With The Magic’s most experienced, high-volume travel planners. She combines extensive firsthand knowledge of Disney with 14 years of professional planning experience to create personalized vacations for families, couples, multigenerational groups, and milestone celebrations.
Susan’s Experience at a Glance
- 14 years with Travel With The Magic
- More than 2,500 vacations planned
- 40+ personal Walt Disney World trips
- 10+ Disneyland visits
- 10 completed Disney cruises, with 2 more currently booked
- 2025 Top Producer with more than $1 million in traveled sales
- Hundreds of client comments and reviews
Email: SusanH@travelwiththemagic.com
Find Susan on Facebook
Fairy Godmother Planning Services Included
Book your vacation with Susan and receive personalized planning guidance, detailed resources, recommendations, reminders, and itinerary support at no additional cost.
Meet Susan
Hi! My name is Susan Heidenrich, and I live in San Antonio, Texas, with my very own Prince Charming. We have two daughters, and Disney has been part of our family story for generations.
My love of Disney began during my first visit to Walt Disney World and Disney’s Polynesian Village Resort in January 1974. I was six years old, and Walt Disney World was just over two years old when we first met. Even at that young age, there was something about it that made a lasting impression on me.
My husband and I visited Walt Disney World before we had children, and then we returned with our daughters almost every year as they were growing up. I have experienced Disney vacations through nearly every stage of life, from childhood trips and couples getaways to family vacations with young children, teenagers, and adults.
After more than 40 trips to Walt Disney World, my love for Disney is still going strong. There are always new experiences, restaurants, resorts, and planning strategies to discover. I have stayed at virtually every level of Disney accommodation, including Value, Moderate, Deluxe, Villa, and Club Level stays. I have also experienced many of the recreational activities Disney offers and dined at most of the restaurants throughout Walt Disney World.
I have visited Disneyland close to a dozen times and completed 10 Disney cruises, with two more currently booked. I love all Disney destinations and can help you determine which experience is the right fit for your family, vacation style, budget, and priorities.
More Than a Quote or Reservation
During my 14 years with Travel With The Magic, I have planned more than 2,500 vacations. That high volume of experience has allowed me to work with first-time visitors, seasoned Disney travelers, couples, families, multigenerational groups, and guests celebrating major milestones.
I understand that every traveler is different. The resort that is perfect for one family may be completely wrong for another. My job is not simply to provide a list of available options or book a package. It is to help you make informed decisions and plan a vacation that fits how you want to travel.
I work with a wide range of budgets, and my planning services are complimentary when you book your vacation through me.
I can assist with:
- Choosing the right destination, resort, and room category
- Theme park tickets and itinerary planning
- Dining reservations and character meals
- Lightning Lane guidance
- Behind-the-scenes tours and special experiences
- Airport transfers and transportation
- Disney Cruise Line vacations
- Disneyland vacations
- Multigenerational and family logistics
- Special celebrations and milestone trips
- Monitoring reservations for eligible promotions and discounts
I stay current on the continually changing Walt Disney World planning process so my clients do not have to sort through conflicting information or wonder whether they are missing something important.
Your Vacation Fairy Godmother
My clients know me as their vacation Fairy Godmother because I do much more than make reservations.
For Walt Disney World and Disneyland, during the planning process, my wand and I will keep you on track:
• Setting up and linking My Disney Experience accounts and reservations
• Keeping you on track with important planning dates and reminders
• Personalized dining and Enchanting Extras recommendations and reservation assistance
• Information and guidance on airport transportation options
• Customized Lightning Lane planning strategies
• Monitoring for eligible discounts and applying savings whenever possible
• Keeping you informed of Disney updates and changes that may impact your vacation
• Answering your questions and providing expert guidance every step of the way
Then, shortly before your trip, you’ll receive your digital personalized Fairy Godmother Files filled with:
A detailed overview of the theme parks
Extensive resort hotel information
Tried and true tips and tricks
How to use Disney transportation
Navigating the parks with touring plans that are intentional and crafted from years of experience
Where to find the best snacks
How to make the most of the Disney dining plans
In park, Lightning Lane strategies
Things to do beyond the theme parks
Special event information
Theme park and resort hotel maps
….and so much more to help you feel confident, prepared, and ready for the magic!
My cruise clients receive help choosing the perfect cabin location on the perfect ship sailing to the perfect destinations, detailed ship information, navigating all of the fun onboard, dining information, important date reminders, instructions on how to use the Disney Cruise Line app, and things to know about this very unique cruise experience.
My Fairy Godmother vacation planning is complimentary, but you can not put a price on my experience.
Start Planning With Susan
Ready to begin planning your next vacation?
We will never travel to Disney again without working with Susan. Usually the most stressful part of the trip is all the planning leading up to it. Susan took all the guess work out of it and helped us stitch together the perfect trip for my husband and I. We really felt like we got to be kids again and that is a priceless feeling. She is a wealth of knowledge and we are grateful for everything that she did.
We had an amazing time on our trip! Thank you so much for all of your help. Everything you did, from restaurant tips to what to ride first, made our trip so much better. Not having to do as much planning and knowing about things we might not have known about, like the virtual queue, made it so less stressful. We especially loved Hollywood Studios and were impressed with the attention to detail everywhere! We’re already looking forward to our next Disney trip (hope you can help us with that one too)!
Susan is truly amazing! She made our first Disney trip as a family a breeze. She helped answer any questions we had along the way and made sure we had a great experience. Thank you again Susan for all your help, can’t wait to book again!
Mrs. Susan was amazing! She assisted with a family vacation when I was a child and now she’s planning trips for me as an adult. It was my fiancé’s first trip to Disney and we have decided that there will never be another way we go to Disney if not through Susan! The process was SO simple, she was SO transparent, and she met every need and thensome. We have already recommended her to anyone and everyone that has asked about our vacation. We had the best time and all of that was made possible by Susan – we can’t thank her enough!
Susan was amazing!! She answered all my questions was so patient with me and helped me have the best weekend ever!! She explained everything with detail and provided me with maps and list of things to do while in universal studios. Would definitely recommend her and will definitely go to her for all my theme park needs. Thank you Susan!!
Susan was such a pleasure to work with! She was very prompt and patient with addressing every one of my requests and needs! We will definitely be using her in the future and I have already recommended her to several of my friends! She even set us up with the VIP experience at Universal Studios and the chauffeur she recommended had a car seat for my 1 yr old. She took a lot of stress off the planning process for me! THANK YOU SUSAN!
Thank you, Susan for helping plan an amazing family trip. We were so happy with every one of our meals. You always give such great advice. We can really feel the care and love you put into the plans as if you were planning for your own family. We can never thank you enough!
Susan was awesome! This was our first trip to Disney World and everything went so smoothly. We had a great time at Disney and definitely want to go back in the future. Thanks for an awesome trip Susan!
Susan was a dream to work with from start to finish. She out together a fabulous two day experience in record time to secure an amazing Disney vacation for my teenagers. I highly recommend her services and will certainly use her expertise for future Disney adventures!
So we have had our 1st Disney vacation as a family planned since Sept 2019, we then had to reschedule to early 2020 due to a surgery. As you can imagine the rest is history with rescheduling as COVID hit. Susan was not only understanding, but incredibly patient during the whole process of moving dates – what I feel was millions of times. Susan makes herself available readily and will answer all questions. Once we finally made it – hooray- May 2021, we could not have been more pleased. My husband and I would repeatedly state “Gosh, I don’t know how we could have planned this trip without Susan! She made it so easy and honesty PICTURE PERFECT. ”
We stayed at The Floridian and followed ALL of her suggestions upon entering the park. Not only did we get to do all attractions we wanted, we had fabulous Character Meals planned which really sealed the deal for my 6 year old little girl. And guess what, we are now planning 2022!! We have traveled all over the world and this was one of our best trips, and worth every penny. Susan really puts that ‘extra magic’ into your plans! Don’t leave home without her- lol 🙂