Susan Heidenrich
Texas-Based Disney Vacation Specialist and Expert Vacation Planner
14 years with Travel With The Magic | 2,500+ vacations planned | 40+ Walt Disney World trips taken | 10 Disney cruises completed
Susan is one of Travel With The Magic’s most experienced, high-volume travel planners. She combines extensive firsthand knowledge of Disney with 14 years of professional planning experience to create personalized vacations for families, couples, multigenerational groups, and milestone celebrations.
Susan’s Experience at a Glance
- 14 years with Travel With The Magic
- More than 2,500 vacations planned
- 40+ personal Walt Disney World trips
- 10+ Disneyland visits
- 10 completed Disney cruises, with 2 more currently booked
- 2025 Top Producer with more than $1 million in traveled sales
- Hundreds of client comments and reviews
Email: SusanH@travelwiththemagic.com
Find Susan on Facebook
Fairy Godmother Planning Services Included
Book your vacation with Susan and receive personalized planning guidance, detailed resources, recommendations, reminders, and itinerary support at no additional cost.
Meet Susan
Hi! My name is Susan Heidenrich, and I live in San Antonio, Texas, with my very own Prince Charming. We have two daughters, and Disney has been part of our family story for generations.
My love of Disney began during my first visit to Walt Disney World and Disney’s Polynesian Village Resort in January 1974. I was six years old, and Walt Disney World was just over two years old when we first met. Even at that young age, there was something about it that made a lasting impression on me.
My husband and I visited Walt Disney World before we had children, and then we returned with our daughters almost every year as they were growing up. I have experienced Disney vacations through nearly every stage of life, from childhood trips and couples getaways to family vacations with young children, teenagers, and adults.
After more than 40 trips to Walt Disney World, my love for Disney is still going strong. There are always new experiences, restaurants, resorts, and planning strategies to discover. I have stayed at virtually every level of Disney accommodation, including Value, Moderate, Deluxe, Villa, and Club Level stays. I have also experienced many of the recreational activities Disney offers and dined at most of the restaurants throughout Walt Disney World.
I have visited Disneyland close to a dozen times and completed 10 Disney cruises, with two more currently booked. I love all Disney destinations and can help you determine which experience is the right fit for your family, vacation style, budget, and priorities.
More Than a Quote or Reservation
During my 14 years with Travel With The Magic, I have planned more than 2,500 vacations. That high volume of experience has allowed me to work with first-time visitors, seasoned Disney travelers, couples, families, multigenerational groups, and guests celebrating major milestones.
I understand that every traveler is different. The resort that is perfect for one family may be completely wrong for another. My job is not simply to provide a list of available options or book a package. It is to help you make informed decisions and plan a vacation that fits how you want to travel.
I work with a wide range of budgets, and my planning services are complimentary when you book your vacation through me.
I can assist with:
- Choosing the right destination, resort, and room category
- Theme park tickets and itinerary planning
- Dining reservations and character meals
- Lightning Lane guidance
- Behind-the-scenes tours and special experiences
- Airport transfers and transportation
- Disney Cruise Line vacations
- Disneyland vacations
- Multigenerational and family logistics
- Special celebrations and milestone trips
- Monitoring reservations for eligible promotions and discounts
I stay current on the continually changing Walt Disney World planning process so my clients do not have to sort through conflicting information or wonder whether they are missing something important.
Your Vacation Fairy Godmother
My clients know me as their vacation Fairy Godmother because I do much more than make reservations.
For Walt Disney World and Disneyland, during the planning process, my wand and I will keep you on track:
• Setting up and linking My Disney Experience accounts and reservations
• Keeping you on track with important planning dates and reminders
• Personalized dining and Enchanting Extras recommendations and reservation assistance
• Information and guidance on airport transportation options
• Customized Lightning Lane planning strategies
• Monitoring for eligible discounts and applying savings whenever possible
• Keeping you informed of Disney updates and changes that may impact your vacation
• Answering your questions and providing expert guidance every step of the way
Then, shortly before your trip, you’ll receive your digital personalized Fairy Godmother Files filled with:
A detailed overview of the theme parks
Extensive resort hotel information
Tried and true tips and tricks
How to use Disney transportation
Navigating the parks with touring plans that are intentional and crafted from years of experience
Where to find the best snacks
How to make the most of the Disney dining plans
In park, Lightning Lane strategies
Things to do beyond the theme parks
Special event information
Theme park and resort hotel maps
….and so much more to help you feel confident, prepared, and ready for the magic!
My cruise clients receive help choosing the perfect cabin location on the perfect ship sailing to the perfect destinations, detailed ship information, navigating all of the fun onboard, dining information, important date reminders, instructions on how to use the Disney Cruise Line app, and things to know about this very unique cruise experience.
My Fairy Godmother vacation planning is complimentary, but you can not put a price on my experience.
Start Planning With Susan
Ready to begin planning your next vacation?
Susan was a wonderful travel agent for our Disney Trip – planning for a group of 12 could not have been easy. But everything turned out wonderful ! Any questions you have she replies almost immediately! And she keeps you posted all along the way up until your day of travel. I would use Susan again in a heartbeat. Thanks Susan for our wonderful Disney World memories!
Our trip to Disney was AWESOME and MEMORABLE! And having Susan as a planner just made it more wonderful. This was our second time to Disney with our girls, but first time for our son. He had a great time with all the characters from Star Wars and Toy Story. Susan planned all of our meals, got us a great deal on a hotel, and made our experience at Disney the best it could be! Thank you Susan for giving us such a wonderful, hassle-free, making lifetime memories experience!!!
We have had many trips to Disneyworld over past 30 years , and even though we think we know it all, Disney is ever changing! Thank goodness we were referred to Susan. She helped us plan out the best strategies for fast passes, character meals . She also advised on budget ideas. We also added on a Disney Cruise which was our first and she kept us “afloat” with info needed to make it magical,, we loved it so much we booked another and will love working with Susan again to make it even more memorable, since we will be going with several family members who haven’t experienced the Disney magic on a cruise
Susan did an amazing job with options for us and booking!! She followed up, was on point, and left no stone unturned! Thank you, susan!!
Our Disney World vacation was great! We went January 23-27 2019. Susan did a great job of planning and gave us excellent advice along the way. Susan gave great guidance from planning our character meals and arranging the fast passes. She is a great source of knowledge on Disney and can really help you maximize your stay. She was very organized. We received everything we needed prior to going on the trip. Things like a detailed folder of our itinerary to the baggage tags for our resort made it in plenty of time. Everything seemed seamless. Thank you for all your help Susan! We will be using you again for future Disney trip!
I have been going to Disney every year for the last ten years. I have always booked the trip myself thinking a travel agent would cost more. We have stayed off Disney resorts, but we stayed at one last year and decided it was much easier and had more perks. My 26 year old daughter had heard it is better to book thru an agent, so I picked Susan to make the reservations. I have travel points, so I booked our flights. I told Susan where we wanted to stay (Port Orleans Riverside). Susan booked the hotel and our dining reservations as well. Susan was able to get each restaurant that we wanted. Several months before our trip, Susan informed me that our hotel price had dropped $300 due to Disney running a special. Susan applied the discount and provided the lesser, updated price. Susan also took care of our magic bands and luggage tags. She set up the transportation via the Magical Express to and from the airport. I can honestly say it was by far our best trip ever! Also, ended up being less expensive than it would have been had I booked it on my own. I would have never known about the hotel discounted price. It all ran like clockwork! I will definitely use Susan again in the future and will recommend her to anyone I know that is heading to Disney! I cannot thank Susan enough. It truly was a magical experience!!!
Thank you so much Susan for all your assistance in pulling together a magical vacation for my family and me. Your guidence was invaluable. You took the stress out of the process which could have been overwhelming if it was not for you.
Our Disney Christmas Vacation was Awesome!!!! We decided to go to Disney just two months before Christmas. Susan, took care of all the arrangements with such ease. She did everything for my family and my sister’s. There wasn’t any stress at all. The resort we stayed at (Coronado Springs) was absolutely great! For it being one of the busiest times of the year, the resort was peaceful and the staff was excellent. The recommendations to which parks to go on what day was great! Because of the fast planning we did not get fast passes to some of the more popular rides (7 Dwarfs Mine Train/Flight of Passage) but Susan’s advice on what to do to get to ride them worked out beautifully. They way she set up our Fast Passes made our scheduling just perfect. We got on all the rides we wanted and so much more!!! We conquered Disney World!!!! The kids and us adults had a magical time and made many memories!!! We will be going back!!! Thank you Susan for all your help and planning.
Thank you thank you thank you!! I was terrified and intimidated, and you took all that stress away from me. You we’re understanding and patient and really on top of everything – my own personal Fairy Godmother. This trip was a huge success – every single one of the 5 of us had a great time, and my girls didn’t fight, not even once. The true magic of Disney!!!
Susan really was our fairy godmother in planning this trip. I’m the type of person that takes the time to plan every little detail and book everything when it comes to traveling and it was nice not to have to worry about much with this Disney World trip, because she did it all. Susan is very knowledgeable in everything Disney and very quick to respond to emails. I definitely recommend her services and will definitely be going through here again for our next trip. Thank so much for all you did for us, Susan, it was a very magical trip!