Susan Heidenrich
Texas-Based Disney Vacation Specialist and Expert Vacation Planner
14 years with Travel With The Magic | 2,500+ vacations planned | 40+ Walt Disney World trips taken | 10 Disney cruises completed
Susan is one of Travel With The Magic’s most experienced, high-volume travel planners. She combines extensive firsthand knowledge of Disney with 14 years of professional planning experience to create personalized vacations for families, couples, multigenerational groups, and milestone celebrations.
Susan’s Experience at a Glance
- 14 years with Travel With The Magic
- More than 2,500 vacations planned
- 40+ personal Walt Disney World trips
- 10+ Disneyland visits
- 10 completed Disney cruises, with 2 more currently booked
- 2025 Top Producer with more than $1 million in traveled sales
- Hundreds of client comments and reviews
Email: SusanH@travelwiththemagic.com
Find Susan on Facebook
Fairy Godmother Planning Services Included
Book your vacation with Susan and receive personalized planning guidance, detailed resources, recommendations, reminders, and itinerary support at no additional cost.
Meet Susan
Hi! My name is Susan Heidenrich, and I live in San Antonio, Texas, with my very own Prince Charming. We have two daughters, and Disney has been part of our family story for generations.
My love of Disney began during my first visit to Walt Disney World and Disney’s Polynesian Village Resort in January 1974. I was six years old, and Walt Disney World was just over two years old when we first met. Even at that young age, there was something about it that made a lasting impression on me.
My husband and I visited Walt Disney World before we had children, and then we returned with our daughters almost every year as they were growing up. I have experienced Disney vacations through nearly every stage of life, from childhood trips and couples getaways to family vacations with young children, teenagers, and adults.
After more than 40 trips to Walt Disney World, my love for Disney is still going strong. There are always new experiences, restaurants, resorts, and planning strategies to discover. I have stayed at virtually every level of Disney accommodation, including Value, Moderate, Deluxe, Villa, and Club Level stays. I have also experienced many of the recreational activities Disney offers and dined at most of the restaurants throughout Walt Disney World.
I have visited Disneyland close to a dozen times and completed 10 Disney cruises, with two more currently booked. I love all Disney destinations and can help you determine which experience is the right fit for your family, vacation style, budget, and priorities.
More Than a Quote or Reservation
During my 14 years with Travel With The Magic, I have planned more than 2,500 vacations. That high volume of experience has allowed me to work with first-time visitors, seasoned Disney travelers, couples, families, multigenerational groups, and guests celebrating major milestones.
I understand that every traveler is different. The resort that is perfect for one family may be completely wrong for another. My job is not simply to provide a list of available options or book a package. It is to help you make informed decisions and plan a vacation that fits how you want to travel.
I work with a wide range of budgets, and my planning services are complimentary when you book your vacation through me.
I can assist with:
- Choosing the right destination, resort, and room category
- Theme park tickets and itinerary planning
- Dining reservations and character meals
- Lightning Lane guidance
- Behind-the-scenes tours and special experiences
- Airport transfers and transportation
- Disney Cruise Line vacations
- Disneyland vacations
- Multigenerational and family logistics
- Special celebrations and milestone trips
- Monitoring reservations for eligible promotions and discounts
I stay current on the continually changing Walt Disney World planning process so my clients do not have to sort through conflicting information or wonder whether they are missing something important.
Your Vacation Fairy Godmother
My clients know me as their vacation Fairy Godmother because I do much more than make reservations.
For Walt Disney World and Disneyland, during the planning process, my wand and I will keep you on track:
• Setting up and linking My Disney Experience accounts and reservations
• Keeping you on track with important planning dates and reminders
• Personalized dining and Enchanting Extras recommendations and reservation assistance
• Information and guidance on airport transportation options
• Customized Lightning Lane planning strategies
• Monitoring for eligible discounts and applying savings whenever possible
• Keeping you informed of Disney updates and changes that may impact your vacation
• Answering your questions and providing expert guidance every step of the way
Then, shortly before your trip, you’ll receive your digital personalized Fairy Godmother Files filled with:
A detailed overview of the theme parks
Extensive resort hotel information
Tried and true tips and tricks
How to use Disney transportation
Navigating the parks with touring plans that are intentional and crafted from years of experience
Where to find the best snacks
How to make the most of the Disney dining plans
In park, Lightning Lane strategies
Things to do beyond the theme parks
Special event information
Theme park and resort hotel maps
….and so much more to help you feel confident, prepared, and ready for the magic!
My cruise clients receive help choosing the perfect cabin location on the perfect ship sailing to the perfect destinations, detailed ship information, navigating all of the fun onboard, dining information, important date reminders, instructions on how to use the Disney Cruise Line app, and things to know about this very unique cruise experience.
My Fairy Godmother vacation planning is complimentary, but you can not put a price on my experience.
Start Planning With Susan
Ready to begin planning your next vacation?
Our First Disney Trip was Amazing all because of All the hard work Susan did for My Family ! She answered all of our questions and made planning this trip so easy for us ! Everyone that I tell about our trip I mention Susan and have passed on her information to everyone ! We will definitely contact Susan for our next Disney Trip !
Susan is absolutely amazing ! We could not be happier with the level of service and personal attention we received from Susan while planning our vacation. This was our first family vacation to Disney World and Susan’s expertise was absolutely invaluable. This being our first trip to Disney world we had many questions and concerns and Susan was always quick to respond and answer any of our questions. All of our future vacations to any Disney theme park or resort will without a doubt be planned utilizing Susan’s experience and expertise. Susan thank you so much for everything!
Thank you for all of your help in planning our Disney World and Disney Cruise vacation (again). My family had an amazing time. We definitely couldn’t have done this without you. I’ll be in contact with you soon to scheduled the next one.
We are so happy some friends recommended Susan to help plan our 1st Disney World trip with our 4 year old daughter and grandparents. We couldn’t be happier with all the insight, coordination, and attention to details. We asked so many questions as we were planning the details and she was patient, sometimes answering our questions more than once. It truly was a magical trip for our daughter and family and we owe so much to Susan. We will definitely be contacting Susan again for our next trip! Thank you, thank you!
Our family has been working with Susan for the past couple of years!
We just returned from our 4th trip and it was spectacular!
Susan’s expertise, enthusiasm and attention to detail has made each experience truly magical.
Her knowledge is priceless and hands down the best customer service I have ever received.
If you are looking for a hassle free Disney adventure, then do yourself a favor and call Susan!
Susan is absolutely amazing. I was so overwhelmed with all that Disney has to offer and she was able to give amazing recommendations and steer us in the right direction for the ages and interests of our two young daughters. She made the whole process so simple – the planning and execution. I was able to sit back, relax and enjoy! And our Disney vacation was even better than I had hoped!!! She was able to get us the fast passes and dining reservations we wanted and made excellent suggestions when I wasn’t sure what to do. You will not regret usuing Susan’s wealth of knowledge and her services!
We recently got back from Disney World and our trip was beyond magical! Susan did a great job finding what fit our family best and set up everything from resort to fast passes. Our trip ran smooth and we enjoyed our time together w our 5 yo twin girls. Thank you for answering all my questions and for all the extra tips and info found in your fairy godmother book! This vacation was the first of many that we will always remember! Looking forward to our next magical Disney trip! Thank you again 🙂
Susan went above and beyond to plan the most perfect and magical vacation for our family! I asked her to book the best rides for fast passes and restaurants and she didn’t let us down! I was so impressed with how well the parks do everything including manage the enormous crowds! The only problems we had were receiving our luggage late and learning to navigate transportation. Our waiter in the 50s Café was quite rude but some people appreciate that kind of humor, we don’t. Otherwise most of the staff was fabulous, friendly, and went out of their way to make sure we were having a great time! We hope to return to Disney World in another few years and will definitely use Susan’s help again! Thanks for all your help, sweet Susan!
Susan, “Thank you” doesn’t seem enough to express how much we appreciate your help in making our FIRST Disney Experience as a family AMAZING! It was a childhood dream of mine to be able to one day go to Disney World as a family and you helped my dream come true! Our trip was truly magical and one we will never forget. You covered every detail, answered every question, and secured just the right reservations and Fast Passes for us. The Fairy Godmother Folder was awesome and we referred to it a lot when picking out our “snack” and Quick Service destinations, etc. Everything was so beautiful, especially at Christmastime! You are a awesome and we are thankful for your valuable insight and devotion to helping people have the best Disney Vacation possible!
So happy to have stumbled upon Susan’s page for help on my families First Disney Vacation! She took away all the stress of planning a vacation and gave us so much to look forward to! She gave us all the best fast passes and recommended the best restaurants! I do not feel I could have planned this trip without her help! There is so much to explore and it’s so easy to feel overwhelmed if you don’t have it all planned out the way Susan will! Will definitely reach out to her again for my next trip!